Best Practices for Maintaining HIPAA Compliance in Social Media Marketing and Sharing Google Reviews

Best Practices for Maintaining HIPAA Compliance in Social Media Marketing and Sharing Google Reviews

by | Aug 13, 2024 | Blog, Business, digital marketing, P.R. & Social, Reputation

Best Practices for Maintaining HIPAA Compliance in Social Media Marketing and Sharing Google Reviews

 

Shelley Gulley

The Cowbell Agency

Utilizing social media and online reviews for marketing and branding is vital for healthcare providers. Equally important is adhering to HIPAA guidelines to uphold patient trust and safeguard their confidential information, avoiding potential fines and legal issues. How can you achieve both marketing objectives and HIPAA compliance?

Here are 6 practical tips and strategies to effectively market your services within HIPAA boundaries while enhancing your brand:

1. Understand the Scope of HIPAA

Before diving into specific practices, it’s essential to have a thorough understanding of what HIPAA covers. HIPAA applies to any entity that deals with PHI (Protected Health Information), including healthcare providers and any business associates (like digital marketing agencies) that handle this information. PHI includes any information about health status, provision of healthcare, or payment for healthcare that can be linked to an individual.

Having a HIPAA-compliant marketing agency, like Cowbell Agency, is crucial because it ensures that all marketing practices adhere to stringent regulations designed to protect patient privacy and secure sensitive health information. Having in-depth knowledge and specialized training helps minimize the risk of non-compliance, avoiding hefty fines and legal repercussions. This expertise allows healthcare providers to confidently engage in digital marketing while maintaining trust and safeguarding patient data.

2. Secure Communications on Social Media

Avoid Sharing PHI

  • No Patient-Specific Information: Never share any patient-specific information on social media platforms. This includes photos, health details, or any identifying information that can link back to a patient.
  • De-identified Content: If you must share patient stories, ensure that all identifying information is removed or altered to maintain anonymity.

Monitor Comments and Interactions

  • Regular Monitoring: Keep a close eye on your social media channels to ensure that PHI is not being inadvertently shared by followers or staff. Set clear guidelines for staff on what can and cannot be posted.
  • Moderation Tools: Use social media moderation tools to automatically flag or remove comments that contain PHI or sensitive information.

3. Sharing Google Reviews Safely

Obtain Patient Consent

  • Explicit Permission: Always obtain explicit permission from patients before sharing their reviews or testimonials. Ensure they understand how and where their review will be used.
  • Anonymized Reviews: When sharing reviews, consider anonymizing them to protect patient identities. For example, use only first names or initials, or no names at all.

Responding to Reviews

  • General Responses: When responding to Google reviews, keep your replies general. Avoid discussing specific patient details or treatments. Instead, thank the reviewer and invite them to contact your office directly for further discussion.
  • Privacy-first Approach: Use a privacy-first approach when crafting responses. For example, “Thank you for your feedback. We are glad to hear about your positive experience. Please reach out to us directly if you have any specific concerns.”

Our HIPAA-compliant review and soliciting management system at Cowbell Agency prioritizes the privacy of patient reviews while enabling healthcare providers to gather valuable feedback for improved services and patient experiences. This streamlined process ensures compliance with healthcare privacy regulations, building trust with patients and mitigating the risk of legal issues.

4. Employee Training and Awareness

Your team needs to be well-versed in HIPAA compliance:

  • Regular Training Sessions: Conduct regular training sessions for all employees on HIPAA regulations and best practices for handling PHI. Include scenarios specific to social media and online reviews to make the training relevant.
  • Clear Policies and Procedures: Develop and distribute clear policies and procedures regarding the handling of PHI on social media. Ensure that these documents are easily accessible and understood by all staff members.
  • Incident Response Plan: Have an incident response plan in place in case of a data breach. Ensure that all employees are aware of the steps to take in the event of a breach to mitigate damage and comply with HIPAA breach notification requirements.

5. Regularly Review and Update Policies

HIPAA regulations and social media marketing best practices are continually evolving:

  • Stay Informed: Keep up-to-date with any changes to HIPAA regulations and ensure your policies reflect the latest requirements.
  • Policy Review: Regularly review and update your HIPAA compliance policies and procedures to incorporate new best practices, tools, and technologies.
  • Feedback Loop: Encourage feedback from employees and clients on your HIPAA compliance efforts and use this feedback to make continuous improvements.

6. Secure Communication Channels between Client and Marketing Agency

Employee communication within the agency regarding patient information should also be encrypted to maintain HIPAA compliance and protect sensitive data. Implementing secure internal communication channels, such as encrypted messaging platforms or secure intranet systems, ensures that all discussions and exchanges of patient information are safeguarded from unauthorized access.

At Cowbell Agency, our system ensures the utmost privacy and security of sensitive patient data during transmission through end-to-end encrypted emails. This not only maintains HIPAA compliance but also fosters trust among patients and healthcare professionals, contributing to a more secure and reliable healthcare ecosystem.

Conclusion

Maintaining HIPAA compliance in social media marketing and when sharing Google reviews is a multifaceted responsibility that requires diligence, ongoing education, and the implementation of robust security practices. By following these best practices, healthcare providers can protect sensitive patient information, build trust with clients, and operate within the legal framework set forth by HIPAA. Compliance is not just about avoiding penalties; it’s about safeguarding the privacy and security of the individuals you serve.

For more information please visit: https://cowbellagency.com/hipaa-compliance/ 

 Source(s): 

Centers for Medicare & Medicaid Services- https://www.cms.gov/priorities/key-initiatives/burden-reduction/administrative-simplification/hipaa/statutes-regulations?gad_source=1 

HIPAA and Online Reviews: What Your Practice Needs to Know https://totalmedicalcompliance.com/hipaa-and-online-reviews/ 

A healthcare team’s guide to HIPAA compliance on social media https://sproutsocial.com/insights/hipaa-and-social-media/ 

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The Brave New World of Programmatic Targeting

The Brave New World of Programmatic Targeting

by | Jul 26, 2024 | Blog, Business, digital marketing, Programmatic, SEO

The Brave New World of Programmatic Targeting

 

Adam Latham

The Cowbell Agency

In the ever-evolving landscape of digital advertising, the ability to precisely target audiences has made digital and even television advertising far more efficient and effective. Programmatic Advertising has revolutionized this space, allowing advertisers to reach potential customers with unprecedented accuracy. This blog will explore the various ways we can leverage different types of data to optimize audience targeting in digital advertising campaigns.

First-Party Demographic Data

First-party data, collected directly from your audience, provides invaluable insights into who your customers are. This data includes age, gender, income, education level, and more. But that really only scratches the surface of the demographic data we can now leverage. There are more than a thousand different data points, from types of cars, roof type, size of garage, swimming pool, age of home, residency length, equity in homes, credit ratings, levels of expendable income, hobbies and interests, occupations, and job titles. By analyzing this information, advertisers can create highly personalized campaigns that resonate with specific demographic groups.

Third-Party Behavioral Data

Third-party data providers offer behavioral data that tracks users’ online activities, such as their browsing history, past purchases, and interests. This data enables advertisers to target users based on their demonstrated behaviors and interests. For instance, if a user frequently visits websites related to fitness and wellness, they can be targeted with ads for health supplements or gym memberships. But again, it goes much deeper than that. Let’s say you have an ecommerce site that sells sporting equipment. Instead of sending ads to everyone with an interest in sporting equipment, you could limit it to only those who have previously purchased sporting equipment online. 

Geo-Fencing

Geo-fencing is a powerful tool that allows advertisers to target audiences based on their physical location. By setting up virtual boundaries around specific geographic areas, advertisers can deliver ads to users within those boundaries. This technique is particularly useful for local businesses or events. For example, a campaign could target users attending a music festival or a sporting event by setting up a geo-fence around the venue.

Keyword Contextual Data

Keyword contextual targeting involves displaying ads on web pages that contain specific keywords relevant to the advertiser’s product or service. This method ensures that the ads are shown to users who are likely interested in the content they are viewing. For example, an outdoor gear retailer could target ads on pages discussing hiking or camping.

Online Behavior

Analyzing online behavior, such as search queries, social media interactions, and website visits, allows advertisers to understand users’ interests and intent. This data can be used to create more relevant ad experiences. For example, if a user frequently searches for travel destinations, they could be targeted with ads for flights or hotel deals.

Case Study: The Cowbell Agency’s Campaign for the Orange County Drug Free Coalition

At The Cowbell Agency, we recently executed a highly targeted campaign in collaboration with We Are Kymera, an Orlando-based agency, for the Orange County Drug-Free Coalition. The goal of this campaign was to reach an at-risk audience of young adults with a strong, impactful message.

To achieve this, we employed a multi-layered targeting strategy that combined several advanced techniques:

  • Demographic Targeting: We focused on middle to high-income communities where young adults are present in the home, ensuring that our message reached the right demographic.
  • Geo-Fencing: We set up geo-fences around locations frequented by our target audience, such as concerts, nightclubs, and university campuses. Additionally, we employed a unique approach by geo-fencing specific urban areas and parks during late evening and early morning hours. Again, the goal here is two-fold: 1) find your audience, and 2) increase the cost-efficiency by eliminating waste. If we geo-fenced the downtown areas all day, we would put hundreds of thousands of individuals into the audience.

This comprehensive targeting strategy allowed us to deliver over a million ad impressions to the at-risk audience with minimal wasted exposure.

Multi-Channel Saturation

To maximize the reach and impact of our campaign, we utilized a multi-channel approach, saturating various platforms and devices with our message. 
Although we didn’t use all platforms in this program yet, when we say “multi-channel saturation” we mean it. Our channels we can deliver Programmatic Advertising into include: 
  • Connected Streaming Television (CTV)
  • Mobile Device Streaming Television (OTT)
  • Device Channels for Mobile Phones and Tablets
  • Website Pre-Roll Video Ads
  • In-App Video and Display Ads
  • In-Browser Display Ads
By leveraging an expansive advertising network, including but not limited to the Google Display Network, we ensured that our ads reach your target audience wherever they are active online.

Conclusion

These advanced targeting techniques utilized in this campaign can also be applied to a wide range of businesses looking to improve their brand awareness and exposure. By employing a well-rounded strategy that includes first-party demographic data, third-party behavioral data, geo-fencing, keyword contextual data, and online behavior analysis, businesses can effectively reach their desired audience with minimal wasted impressions. At The Cowbell Agency, we are committed to helping our clients achieve their advertising goals through innovative and data-driven strategies.

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Red Flags to Be Wary of When Contracting with a Digital Marketing Agency

Red Flags to Be Wary of When Contracting with a Digital Marketing Agency

by | Apr 3, 2024 | Blog, Business, digital marketing, Marketing, P.R. & Social

Red Flags to Be Weary of When Contracting with a Digital Marketing Agency

 

Mike McBride

The Cowbell Agency

Digital marketing has certainly revolutionized the world of advertising. With its powerful targeting and tracking abilities, advertisers enjoy a great deal of control over media costs and caps, messaging, and audience profiling. The ROI is clearly visible using analytical metrics and SEM tools that are growing smarter every day.

What’s not clear is who you can trust to manage these highly technical campaigns that include search, display, remarking, programmatic, contextual, geofencing, video and streaming broadcast. Unfortunately the digital gold rush in advertising has ignited a whole vein of predatory digital marketing agencies who have become much better at selling the promise than delivering it. They serve up digital marketing services as if it were something of a white elephant, something that can be priced to whatever someone is willing to pay.

We see it daily. Companies approach us after being sucked into another digital agency’s sales pitch promising top search page position. It doesn’t take long for them to see the reality doesn’t match the promise. Unfortunately, they’ve already signed their digital life away and there is very little we can do for them until their lengthy contract is up.

So to help others from becoming victims to the digital dark side, we’ve written down a few red flags to look for when you are thinking about contracting with a digital marketing agency:

The agency-client contract requires a lengthy engagement period of two or three years for which you are legally bound to the agency regardless of their marketing performance or business practices. These contracts are ironclad and many clients find them to be unbreakable after spending a lot on legal fees. A legit digital agency won’t need to lock in clients with a long term contract. Some agencies are even happy to work month-to-month and let their performance validate the ongoing engagement.

The media spend is not charged directed to the client. Instead, the agency receives the media bill, marks it up and charges the client however they please…no backup, no original media invoice. Traditional media like print and broadcast have typically afforded agencies a commission on media spends. With digital media like Google Ad, there is none so agencies (respectable ones anyway) have changed their billing models to a fair and equitable fee-based model for digital management and creative services.

There is no valid backup to support digital media charges. This is similar to the red flag above but far more sinister. We have seen cases where digital media that was never purchased was fraudulently charged to the client. It may be hard for most of us to imagine that some one would start up a digital agency to defraud people. But they are out there, they are smart, and they are sociopaths.

The agency requires prepayment each month for digital advertising. Advance payment happens in many fields and industries. There are many legitimate reasons to do this. But for a digital agency to use this practice shows a lack of faith either in the client’s ability to pay or in the agency’s ability to show value for its services and media management. While there is an unfortunately high number of businesses with bad payment histories, companies with good bookkeeping practices have no business prepaying for digital services.

Monthly digital reports are nonsense or nonexistent. Digital campaigns require weekly or even daily optimizations. If an agency is putting in solid work on search engine marketing (SEM) campaigns, their efforts can be quantified in a variety of metrics. At the very least, clients should be seeing monthly reports on click-through rates of traffic to the website, cost per click and how it compares to the specific industry, and conversions which are actions on the website that validate the quality of inbound traffic and the desired behavior goals. Sometimes, agencies will provide monthly reports with raw data and no real way for the client to understand or measure performance. Besides the basic KPIs, a useful digital report will also provide keyword performance, trending and trajectories, page ranking averages and more.

The top performing keyword is the company’s name. This trick has been used for many years by digital agencies to inflate campaign performance by targeting searches for the company name. While some argue is is a legitimate tactic, branded keywords are typically applied in search engine optimization or SEO to organically (and without costs) capture online searches for the company. Also, SEO generally works in conjunction with a company’s GoogleMyBusiness page as well. After all, if someone already knows who they are searching for online, we don’t need to waste budget on a paid search ad just to serve up their contact information.

The moral of this fable is don’t sign any digital agency contract before an attorney advises you on it. You just don’t know who you can trust.

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Navigating Social Media Blackouts

Navigating Social Media Blackouts

by | Mar 26, 2024 | Blog, Business, digital marketing, Marketing, P.R. & Social

Navigating Social Media Blackouts:

With attacks on Facebook, X, and TikTok, weigh your options.

 

Shelley Gulley

The Cowbell Agency

In the digital age, social media platforms have become indispensable tools for businesses worldwide, serving as key channels for client engagement, marketing, and brand building. However, the recent outage of Meta’s platforms, including Facebook and Instagram, served as a stark reminder of the risks associated with relying solely on these platforms for communication.

On March 5, 2024, thousands of users found themselves unable to access Meta’s platforms. Reports flooded in, indicating issues with logging into Facebook, accessing Instagram, and using Facebook Messenger. 

Downdetector, an outage tracker, recorded around 500,000 reports of Facebook issues and 50,000 Instagram-related outages. Meanwhile, Facebook Messenger also experienced around 10,000 reports of disruptions. Some users were unexpectedly logged out of their Facebook accounts, while others received error messages on Instagram, indicating technical difficulties in loading their feeds.

Threads, Meta’s competitor to Elon Musk’s X platform, wasn’t spared from the outage either. Users were greeted with a message stating, “Something went wrong, please try again later,” instead of their usual feed.

In response to the widespread outage, Meta spokesperson Andy Stone acknowledged the issue, stating, “We’re aware people are having trouble accessing our services. We are working on this now.”

Amidst the chaos of the outage, businesses with diversified communication strategies stood out, leveraging platforms like TikTok, email, and Twitter to maintain their connection with clients.

So, what can we learn from this?

Email: A Reliable Lifeline in a Time of Crisis

In contrast to the fleeting nature of social media posts, email offers a more permanent and direct line of communication with clients…and a great backup! 

Amidst the chaos of the outage, businesses with robust email lists were able to communicate important updates, promotions, and news directly to their subscribers’ inboxes. The outage underscored the importance of building and nurturing an email list as a valuable asset for businesses, providing a reliable channel for communication even when social media platforms falter.

Email remains a cornerstone of digital communication strategies for businesses, offering numerous benefits for engaging with clients effectively such as:

  • Direct and Personalized Communication: Email allows businesses to directly reach clients in their inbox, providing a personalized name, and tailored content based on their preferences and past interactions.
  • Targeted Messaging and Segmentation: Businesses can segment their email lists based on various criteria such as demographics, purchase history, or engagement which enables targeted messaging, ensuring that clients receive content that is relevant and valuable to them, thus increasing engagement.
  • Cost-Effective and High ROI: Compared to print advertising or direct mail, email marketing is incredibly cost-effective. With minimal overhead costs, businesses can reach a large audience at a fraction of the cost, resulting in a high return on investment (ROI) for their marketing efforts. 

TikTok: Bridging the Gap with Creative Content

While Facebook and Instagram were inaccessible, TikTok emerged as a beacon of opportunity for businesses seeking to stay connected with their audience. Known for its short-form video content, TikTok provides a fresh and engaging platform for businesses to showcase their products, share behind-the-scenes glimpses, and connect with customers on a more personal level. By swiftly adapting their content strategies to fit the TikTok format, businesses were able to maintain visibility and engagement despite the social media blackout. 

All this being said, even TikTok’s platform as of March 14, 2024, is now a cause for concern with the announcement of the platform being banned within the US due to cybersecurity concerns. “The U.S. House of Representatives overwhelmingly passed a bill on Wednesday that would give TikTok’s Chinese owner ByteDance about six months to divest the U.S. assets of the short-video app, or face a nationwide ban. “~ Reuters, March 15, 2024. 

Twitter: Real-Time Updates and Community Engagement

As news of the outage spread, Twitter emerged as a hub of real-time updates and community engagement. Businesses use the platform to reassure customers, address concerns, and stay informed about the latest developments. By actively participating in conversations and monitoring relevant hashtags, businesses were able to maintain their presence and demonstrate their commitment to transparency and customer satisfaction.

LinkedIn: The Professional Lifeline amidst Social Media Blackout

During the blackout, LinkedIn emerged as an invaluable resource for professionals navigating the disruption caused by the unavailability of other social media platforms. 

As Facebook and Instagram faltered, professionals turned to LinkedIn to continue networking, sharing industry insights, and fostering meaningful discussions within their professional communities. In a landscape where digital connectivity is paramount, LinkedIn provided a stable and professional environment for businesses to navigate through the blackout and stay connected with their professional network.

Embracing Diversity in Communication Strategies

The social media outage, as well as the potential platform banning, has served as a wake-up call for businesses, highlighting the inherent risks of relying solely on 1 or 2 social media platforms for communication. While social media platforms play a crucial role in client engagement, relying solely on them leaves businesses vulnerable to disruptions.

Moving forward, diversifying communication strategies like Email Marketing or other multiple social media platforms is essential for mitigating risks and ensuring resilience in the face of unforeseen challenges.  As we move forward, let us remember the valuable lesson learned from this outage:  in diversity lies strength.

Sources
https://www.cnn.com/2024/03/05/tech/facebook-instagram-outages/index.html
https://www.reuters.com/world/us/will-tiktok-be-banned-us-what-is-next-bill-2024-03-14/

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Season’s Grazings ~ 12 Days of Merry Marketing Tips

Season’s Grazings ~ 12 Days of Merry Marketing Tips

by | Dec 7, 2023 | Blog, digital marketing, Marketing, SEO

Season’s Grazings ~ 12 Days of Merry Marketing Tips

Shelley Gulley

The Cowbell Agency

In the spirit of the season, we present to you “The 12 Days of Merry Marketing Tips,” a festive journey through the digital wonderland where creativity and strategy converge to spread holiday cheer. So, buckle up, as we guide you through the realm of digital marketing, bringing joy to your audience and success to your brand.

It’s Udderly Amazing!

Day 1: Sleigh Your Social Media Strategy

Kick off your holiday marketing with a comprehensive social media plan. Schedule festive posts, engage with your audience, and leverage holiday hashtags to increase visibility.

Day 2: Jingle Bells – Optimize Your Website’s Speed

Ensure your website loads quickly to prevent user frustration. A fast website not only improves user experience but also positively impacts search engine rankings.

Day 3: Santa’s List – Email Segmentation

Segment your email list based on customer behavior, preferences, and demographics. This allows you to send targeted and personalized holiday messages, increasing the likelihood of conversions.

Day 4: Rudolph’s Remarketing “Retargeting Magic”

Implement remarketing campaigns to re-engage with users who have previously visited your website. Create customized ads to remind them of holiday deals and offerings through “retargeting”.

Day 5: Sleigh-Ride through Video Marketing 

Leverage the power of video content during the holidays. Create engaging and shareable videos that showcase your products, share holiday stories, or offer exclusive behind-the-scenes glimpses.

Day 6: Snowy SEO Strategies

Optimize your website for holiday-related keywords. Incorporate festive keywords into your content, meta tags, and product descriptions to improve your search engine visibility during the holiday season.

Day 7: Stocking Stuffers – Create Limited-Time Offers

Boost urgency and sales by introducing limited-time offers. Whether it’s a discount, bundle, or exclusive deal, make your audience feel the excitement of grabbing a special holiday deal.

Day 8: Sip on Festive Content Marketing

Craft holiday-themed content that resonates with your audience. Share heartwarming stories, create gift guides, and tailor your content to evoke the holiday spirit, fostering a deeper connection with your brand.

Day 9: Frosty Landing Pages

Optimize your landing pages for holiday campaigns. Ensure they are visually appealing, provide clear information about your promotions, and have compelling calls-to-action to drive conversions.

Day 10: North Star – Influencer Collaborations

Partner with influencers who align with your brand. Their authentic promotion of your holiday offerings can reach a broader audience and build trust with potential customers.

Day 11: Tinsel-Touched Email Subject Lines

Craft attention-grabbing and festive email subject lines. Make your emails stand out in crowded inboxes by incorporating holiday-themed language that entices recipients to open and engage.

Day 12: Sleigh Full of Data – Analytics Review 

After the holiday rush, analyze your campaign performance. Evaluate what worked well and areas for improvement. Use these insights to refine your strategies for the upcoming year.

 

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Mastering the Art of Conquest Campaigns: A Powerful Marketing Strategy

Mastering the Art of Conquest Campaigns: A Powerful Marketing Strategy

by | Aug 30, 2023 | Blog, Business, digital marketing, Marketing, Performance, Programmatic

Mastering the Art of Conquest Campaigns: A Powerful Marketing Strategy

Adam Latham

The Cowbell Agency

In the arena of business, it’s time to acknowledge a simple truth: it’s a war. And victory and survival hinges on outmaneuvering your competition or, at the very least, securing a slice of their market share.

As we’ve explored in recent posts delving into Programmatic Advertising, there are numerous methods to target potential customers today. However, one method that stands out for its simplicity and effectiveness is what we call a “conquest campaign.”

You’ve probably encountered this type of advertising, even if you weren’t aware of it. Imagine you visit a new car dealership, which we’ll call “dealer A.” Later that evening, while watching streaming television, you come across a commercial for one of their rivals, “dealer B.” You might think it’s a mere coincidence, but in reality, it’s no accident. Your phone was active, and you entered a “geo-fence” that categorized you into an audience receiving ads from “dealer B.”

These conquest campaigns, as mentioned earlier, are strategically straightforward and remarkably potent.

Now, let’s delve into the businesses that are prime candidates for this style of marketing. Suppose you’re launching a new nail salon. Sure, you could attempt to persuade individuals who infrequently get their nails done to give your salon a try. But is that more effective than sending a coupon to all existing customers of nail salons within a 10-mile radius of your new establishment?

Here’s the blueprint:

  1. Craft Your Message: Start by formulating a compelling offer or claim that entices potential customers to try your nail salon.
  2. Identify Your Competitors: Locate all your competitors and establish geo-fences around their locations.
  3. Geo-fence Your Storefront: Define your own conversion “target zone.”

Once your campaign is live, individuals who visit your competitor’s nail salons will start seeing online display ads while browsing the internet over the following weeks. These ads may even pop up in the mobile apps they frequently use, with in-app advertisements being particularly effective for this campaign. For businesses with more substantial budgets and high conversion values, extending this strategy to streaming television can provide an even broader exposure. However, it’s crucial to assess the cost per thousand impressions (CPM) to determine if it aligns with your goals.

Every time someone who viewed your ad subsequently walks into your establishment, it’s considered a “conversion.” This approach undeniably stands out as one of the most potent ways to swiftly compete in a market primarily reliant on in-person, brick-and-mortar interactions.

A successful “conversion” necessitates three essential components:

  1. Presence in a Competitor’s Establishment
  2. Receipt of an Ad
  3. Subsequent Entry into Your Business

If you’re eager to delve deeper into this cutting-edge marketing strategy, don’t hesitate to reach out to us. Our team is here to guide you through the intricacies of conquest campaigns and help you attain the competitive edge your business deserves.

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